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S of Zaragoza

I have not had any cases of users who do not spell well us your username, or we go crazy when locating any of your details, but today has been a firecracker, I suppose, to seal the year. It was unlock a user in an application. We only had the user name and a phone. He had registered their e-mail in your application, and the name does not find anything, so there was only a phone call. That began the ordeal. Technical

: (After the appropriate greetings and such) Tell me the name that brings to enter the application, please.

User: Designation of Origin Salvatierra of Adventure

T: Pardon? (In our application comes with more terse names.)

U: Designation of Origin Salvatierra of Adventure

T: (And her ...) Sorry but that username I do not see anything. "I can spell? (This is what you can not tell the user what the hell is saying).

U: Yeah, right. D of Denmark, O de Oviedo, Zaragoza S , Avila A, V de Valencia, E Spain, N of Navarra, Teruel T ...

T: But that's not what I said before ...

U: No, of course, are the initials ...

T: (Sure, and I'm guess ....) I guess I wanted to say "D" "O" "Z", right?

U: "" Z "? no, no, is "S"

T: (...) Okay, okay, now I find its user. Let's reset password, the new Clave008 will try to get now, with this key, and request a new password that will be the one left in the system.

U: Okay, so I put dozaventura user, and password Clave2008

T: No, it Clave008 (Am I speaking Chinese?)

Finally, in the end has managed to put your new password ... and I'm still looking for the letter S in Zaragoza ...

By the way, Happy New Year to all. See you again next year