This is incomprehensible. In this case I speak of the computer reset, no, I mean the brain reset users. Users who, in this case, moreover, are not so newbies.
Suppose a program created specifically for the job and on the use of which users receive a training course. After a month or two to adapt all the users already use the tool without problems, and everything works fine. That's when
reset effect appears. Suddenly, one day, for no apparent reason, a user starts to make mistakes in using the tool. Errors committed at the beginning, and have been explained until, apparently, understood, and began to do well for several months until the arrival of this effect reset. It applies a new explanation, just like that of princpio:
"First you press the button '1 ', then press '2', filled this data, you hit the button '3 'and it is." Again
understand it, but inevitably, in three or four months the effect will reset again. Most striking is This effect does not have to appear after a holiday, even after a weekend, or bridge, no. It appears that if either a Thursday, like today, when the user says you can not fill in the details, but did not press the button '1 ', and does not understand that does not work.
Most troubling of this effect is reset is contagious, that you will begin to talk to other users who get confused, and reset his brain, forgetting again how the application of the buttons '1 ', '2' . and '3 '. It's that our existence is hard, folks. Not only the computers are reset.
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